Shipping policy

Processing Time

• Each order is prepared with care and includes a personal blessing.
• Standard processing time is 14 business days before shipping.
• Personalized or custom orders may require additional time.

Shipping Times

• Orders are shipped from Jerusalem, Israel.
• Delivery to the United States typically takes 7–14 business days depending on the carrier and destination.
• Express options may be available at checkout.

Shipping Rates

• Shipping costs are calculated at checkout based on your location and selected service.
• Certain premium packages may include free or discounted shipping.

Tracking Your Order

• Once your order has shipped, you will receive an email with a tracking number.
• Please allow 24–48 hours for tracking to become active.

Customs, Duties & Taxes

• We want your experience to be seamless. All customs duties, import taxes, and fees are prepaid by us. This means the price you see at checkout is the final price - you will not be charged anything extra by the carrier upon delivery.

Lost or Delayed Shipments

• While we work only with reliable carriers, delays can occasionally occur.
• If your order has not arrived within 30 days of dispatch, please contact us at support@deepdivinejewelry.com and we will assist you.

Damaged Items

• If your order arrives damaged, please notify us within 7 days with photos. We will replace the item or provide a refund in line with our Refund Policy.